Whether it comes in digital form as e-mail or in traditional letter-post form, incoming mail is crucial for every organization. For most companies, managing a mixture of digital and paper-based mail presents a major challenge, particularly given the many different types of documents received, from invoices and customer correspondence to job applications. In many companies, letter post is still organized and processed in paper form.
Distributing mail manually can seem rather old-fashioned, especially in companies that have fully digitized many of their other divisions. Yet mailrooms tend to be much the same as they were 50 years ago, with staff manually sorting mail into pigeonholes and then either distributing it to colleagues over the course of the day or waiting for colleagues to pick up their mail themselves.