Integrated end-to-end automation is the ideal when it comes to digitalizing operational business processes. In reality, however, the landscapes of most companies tend to resemble a patchwork quilt. Indeed, in its Digital Office Index 2020 rating digitalization in companies*, Bitkom found that, on a scale of 0 ("not digitalized at all") to 100 ("fully digitalized") points, the companies surveyed scored an average of 55.
